Trade Locked for no reason -- customer service has been useless

B · 10-03-2015, 03:20 PM

Hey all,

Has anybody dealt with this issue before? I am speaking with "Anna" in customer service after my account was unfairly trade locked.

The only reasoning they have given me was that 'I was in a casino'. I have never gambled, never have since the casino ban and never did prior to the casino ban either. The customer support on Habbo is not just pathetic, it is downright accusatory and infuriating. This is the latest I have received from Anna:

Hello,

We understand that you are frustrated at the status of your account, but the reason that we are keeping your account the way it is would have already been discussed with you.

Please note that we do not make the decision lightly, but as we don't want to encourage this kind of behaviour, we're afraid that the decision that we've made is final.

If you have any other queries with another account, please don't hesitate to open up another ticket, and we will help you as best we can.

Best,

Anna
Special H Forces against the Bot Master
Customer Support - http://www.habbo.com

How long do trade locks last for? Anna cannot simply even answer this question. Habbo is now punishing users if you STALK a friend who is in a casino, unknowingly. I did not even initatite any illegitamte trades to merit this decision.

-- B

James · 10-03-2015, 03:35 PM

I think its a week for first time offenders, then a month, then perm?
Not sure though.

Obv with exceptions

B · 10-03-2015, 03:40 PM

Does it indicate how long the trade lock lasts for? Mine simply says:

Your account has been trade locked and for the moment you are not able to trade with other Habbos or to use the marketplace.

WTH??

**Samantha** · 10-03-2015, 04:32 PM

How can they trade lock you for being in a casino when it even says you can have casino themed rooms, but not bet? How stupid.

B · 10-03-2015, 04:41 PM

Originally Posted by Samanfa

How can they trade lock you for being in a casino when it even says you can have casino themed rooms, but not bet? How stupid.

Yeah! Ive spoken to people on habbo and their trade locks were removed within the day. I am getting lots of pull back from player support and they are being useless with disclosing information.

If someone has a casino, and I walk inside of it, and I have NEVER bet - why do I deserve a trade lock? Speaking logic to player support goes no where. They don't go off of facts, they assume and disregard their loyal players.