Help tool compromised

[Catzsy]

Seems that they will be replacing a lot of furniture again.

[xxMATTGxx]

The help tool isn't actually made by Habbo is it?
Sent from my 7 Mozart using Board Express

[-ry!]

got a email off staff

On Sunday (October 30th, 2011) we noticed an unauthorized access to our English Habbo Help Tool athttp://help.habbo.com. For a couple of hours, users who accessed the Habbo Help Tool were redirected to a fake Habbo site. However, the URL as seen in the browser's top bar was not http://www.habbo.com.

In addition, hackers were able to view information from the help requests sent through the Habbo Help Tool. The information that was accessed included your Habbo name and information that you wrote in the help request's further info field. Hackers did not get access to Habbo databases, nor access to Habbo password information.

We are now contacting each of the affected users individually, we have also contacted the police regarding this incident.

The Habbo Help Tool is now safe to use.

As a safety precaution we ask you to read our updated security guidelines, to keep your account secure:https://help.habbo.com/entries/20620...or-habbo-users

We are very sorry for the inconvenience, and look forward to welcoming you back to Habbo!

Kind Regards,

Habbo Staff

---------- Post added 01-11-2011 at 04:00 PM ----------

it also says

Change your Habbo passwords as a precautionary measure. While the attackers have not been able to see your password, some of the information they have seen, may help them guess it.

on a help tool link, so im guessing they got to see our info. awkz

Threads merged by Jordan (Forum Super Moderator): Due to topic being discussed here already

[geo]

Oh god, thanks for this. I really don't want to change my password as I remember mine well.

[Vinnie:Safety]

That's gotta be the second best hack they've done

[-ry!]

There was 2 ppl who did it, and 1 of them is called *removed* on habbo lol

Edited by Jordan (Forum Super Moderator): Please do not accuse others of hacking

[Zuth]

The help tool isn't actually made by Habbo is it?
Sent from my 7 Mozart using Board Express

Says this at the bottom so I assume not:

Customer support software by Zendesk

[Velma.]

I'm glad there taking this seriously and getting the police involved.

[Toilet]

I received the email also, I guess they saw my tickets!!!!

[Mathew]

Yeah I got the email too, despite not sending a request into the Help Tool for months! I can't believe they actually owned up to the fact that they got hacked. Quite a big step from what we're used to!