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  1. #1
    Join Date
    Dec 2017
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    Default Trade locked after purchase

    I bought 300 dollars in habbo coins and out of no where I get trade locked. I see people having this issue a lot and some don't even get unbanned. You can tell why I'd be nervous I mean 300 dollars..... Should I wait for habbo I submit a request 3 hours ago or make a claim with my bank and just get my money back?

  2. #2
    Join Date
    Jun 2005
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    I don't know how Habbo/Sulake are with customer support these days, but $300 is a lot of money. You've probably been locked as some sort of automatic safety precaution as it's a big purchase. If you're worried, then maybe give it until the end of their business hours tomorrow, and if you haven't heard anything, then take it up with your bank. In this case I would sure as hell hope they unlock your account, though. You just gave them a lot of money, so they should sort it out for you.
    Like Killermac Liked

  3. #3

    Default

    So you really think its just a safety precaution? I just started playing yesterday >.< and out of no where I get perm trade lock???

    - - - Updated - - -

    Like should I worry do you think they will resolve it? I just spent 20 more dollars to see if it would allow me and it does so I don't see how this is for safety? I haven't even talked to anyone yet.

  4. #4
    Join Date
    Jun 2005
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    Quote Originally Posted by Killermac View Post
    So you really think its just a safety precaution? I just started playing yesterday >.< and out of no where I get perm trade lock???

    - - - Updated - - -

    Like should I worry do you think they will resolve it? I just spent 20 more dollars to see if it would allow me and it does so I don't see how this is for safety? I haven't even talked to anyone yet.
    These are all assumptions, but I would guess since you just started playing yesterday, and have gone right in with a $300 purchase, you've been locked out to ensure there's no foul play going on. For instance, somebody could steal a credit card, purchase credits on one account, then attempt to trade them around through other accounts to make them more difficult to trace. There are certainly better ways about it; they should have contacted you for a start. But if you just started playing yesterday, then are you certain you're able to trade yet? How old is the account? I haven't started a new character in a long while, but if I remember correctly I think the account needs to be 3 - 5 days old before it is considered a 'Habbo Citizen' and receives a trading pass. Have you done all that?

  5. #5
    Join Date
    Feb 2006
    Posts
    24,708
    Tokens
    62,090
    Habbo
    FlyingJesus

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    Default

    As AlwaysHard has said this SHOULD be just a safety precaution - annoying though, certainly! Especially with you being a new player it's probably flagged something up on their (notoriously mismanaged) system and will require you to wait until they get a proper response to you. $300 is a lot to be flinging out on a new game so definitely understand your worries, hope they get back to you soooooooooooon
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  6. #6
    Join Date
    Apr 2011
    Location
    North Wales
    Posts
    7,753
    Tokens
    13,323
    Habbo
    Shonly

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    Default

    They tradelocked me after I made a purchase too and when I contacted them they wanted to see a copy of my bank statement as proof of purchase. They then sent me a message saying they've removed my tradelock so hopefully this will get sorted for you soon.

  7. #7

    Default

    Seriously how long does it take for them to respond I'm getting angry.

  8. #8
    Join Date
    Jul 2009
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    lawrawrrr

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    Quote Originally Posted by Killermac View Post
    Seriously how long does it take for them to respond I'm getting angry.
    They usually reply within a week but with the Christmas/New Year break the staff probably have some time off... I'm sure it will be all fine in a few days. You're probably worried because it's so much money but they're just taking a precaution to protect you incase it was fraud, so try and think positively!





  9. #9
    Join Date
    Oct 2006
    Posts
    9,888
    Tokens
    26,298
    Habbo
    Zak

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    Default

    Habbo staff are utterly useless. It takes them a lifetime to reply. Even when they do it's nearly always unhelpful (in my experience).

  10. #10

    Default

    12 emails to there guys and still no reply are u kidding me?

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