Need help with my Habbo account!

[Hardstylers.jr]

I am confused why my old avatar is missing! :S

http://imgur.com/wZNqzbM
http://imgur.com/d7uTNnW
http://imgur.com/HVOTCrK
http://imgur.com/eRBBNzc

Explanation of Images :

1st Image :My email that is verified
2nd Image :There is only 1 Avatar in this verified email.
3rd Image : My old Avatar which still exist and me sending a friend request to it.
4th Image :I received an email from Habbo stating that my randomly created sayeddaniel (which is bound to the email) sent a friend request to my old avatar Hardstylers.jr (which uses the same email!) hence why I was notified by Habbo for the friend request.

Need help as Habbo keeps on saying that my avatar is there but as we can see it isnt!

Thread moved by Despect (Forum Super Moderator) to Habbo In General as I feel it is better suited there

[cammiee.]

this is so weird tbh er

[Hardstylers.jr]

Exactly! Everything does not make sense and its making me frustrated!:@

I contacted Habbo and their automated response is not helping one bit!

I just want to play my old character back ...

[despect]

I'd suggest perseverance is the answer. Keep contacting them till the issue is resolved there's no reason why they shouldn't give you your account back. Did Habbo end up sending a email back asking you questions about your account which I'm assuming you replied back to?

[Hardstylers.jr]

Chad,
Hello,

Thanks for contacting Habbo.

We went and had a look at the account and found that it is linked to a Facebook account. Please access it through the Facebook login option on the Habbo start page.

Best,

Chad
Customer Support - http://www.habbo.com

sayeddaniel,
Chad as I have shown in the picture attached I have logged in my Facebook linked account but my avatar Hardstylers.jr is not there

Sent from my iPhone

Chad,
Hello,

We understand that you are frustrated and that the issue was not resolved to your satisfaction, but the reason that we decided to take this action has already been discussed with you a few times.

We feel we have done all we possibly can to help you. Please understand that our decision is final and that if you keep writing emails about the same issue, your email address may get blocked in our system for spamming.

For any other queries, please open a new ticket and we'll be more than happy to help.

Best,

Habbo.com Customer Support

Chad
Customer Support - http://www.habbo.com

[despect]

Chad,
Hello,

Thanks for contacting Habbo.

We went and had a look at the account and found that it is linked to a Facebook account. Please access it through the Facebook login option on the Habbo start page.

Best,

Chad
Customer Support - http://www.habbo.com

sayeddaniel,
Chad as I have shown in the picture attached I have logged in my Facebook linked account but my avatar Hardstylers.jr is not there

Sent from my iPhone

Chad,
Hello,

We understand that you are frustrated and that the issue was not resolved to your satisfaction, but the reason that we decided to take this action has already been discussed with you a few times.

We feel we have done all we possibly can to help you. Please understand that our decision is final and that if you keep writing emails about the same issue, your email address may get blocked in our system for spamming.

For any other queries, please open a new ticket and we'll be more than happy to help.

Best,

Habbo.com Customer Support

Chad
Customer Support - http://www.habbo.com

Damn, that really sucks . I guess there's literally nothing that can be done other than to just get on with your time on habbo on a new account since they seem to have not been able to help you. I'm sorry I can't give you anymore suggestions as I'm not sure what else you can try especially since Habbo have said they aren't able to help you!

[Hardstylers.jr]

Damn, that really sucks . I guess there's literally nothing that can be done other than to just get on with your time on habbo on a new account since they seem to have not been able to help you. I'm sorry I can't give you anymore suggestions as I'm not sure what else you can try especially since Habbo have said they aren't able to help you!

Thanks for the help anyways Im just frustrated they couldnt provide a reason on why the Avatar is not there.A simple "we do not know what is wrong" would make me feel better instead of just leaving me hanging despite providing pictures and evidence

[despect]

Thanks for the help anyways Im just frustrated they couldnt provide a reason on why the Avatar is not there.A simple "we do not know what is wrong" would make me feel better instead of just leaving me hanging despite providing pictures and evidence

Well there has been people who have said that the Habbo help tool has gone way downhill which is a huge shame because I remember it being really good back in the day.

[Hardstylers.jr]

Guys I think I found the problem!

http://imgur.com/a/Zxfi3

There are 2 Habbo apps that are linked to my facebook

Habbo Hotel app which uses my old avatar user ID
Habbo.com app which uses a new random generated avatar user ID

So apparently if I use the login through facebook method the Habbo.com app overwrites the Habbo Hotel app thus showing the new Habbo Avatar and not my old one.

Removing the Habbo.com app does not solve the problem because if I use the facebook login method it will prompt me to link to the Habbo.com app before proceeding.It is as if the Habbo Hotel app is now unactive.

I have forwarded this issue to the Habbo help desk.

Ill update you guys

[Hardstylers.jr]

Update !
Bella, Jan 19, 05:54 PST:
Hello,

Thanks for contacting us with your report.

We appreciate that you took the time to send us your comments and we will make sure that the relevant department reads them and act upon them as soon as possible. Should we need any more information, we will get back to you.

Best,

Bella
Bundle Nostalgia!
Customer Support - http://www.habbo.com