Steve Jobs: It is just a phone. Not worth it

[xxMATTGxx]

Apple CEO Steve Jobs has been busy in recent days responding to customers emails, many of which have been addressing signal issues on the company's new iPhone 4. Boy Genius Report shares a new conversation between Jobs and a customer on the issue containing several interesting aspects.

First, it appears that contact was initiated by an Apple engineer who reached out to the customer after seeing a YouTube video regarding the issue posted by the customer. The engineer reportedly informed the customer that Apple does not consider it a problem and asked him not to post any additional videos.

The customer followed up with an email expressing frustration at the situation and sent a copy to Jobs, who responded, "No, you are getting all worked up over a few days of rumors. Calm down." With the customer arguing that the situation is much more than just rumors, Jobs again replied, claiming that the customer is "most likely in an area with very low signal strength."

Unappeased, the increasingly agitated customer continued to press the issue by claiming that the entire country must have low signal strength. Not willing to give up the fight, however, Jobs replied yet again to claim that the customer "may be working from bad data" and reiterate his earlier suggestion that customers should "stay tuned." Jobs also noted that Apple is "working on it", although it remains unclear exactly how the company is planning to address the issue.

Jobs also sent one final message, encouraging the customer to "retire, relax, enjoy your family. It is just a phone. Not worth it."

http://www.macrumors.com/2010/07/01/...sue-via-email/

I'm not sure what to say. But what the hell is Steve Jobs playing at? People fork out to pay for the products him and his company sell and he tells someone to relax regarding a fault with their iPhone 4.

LOL.

[GommeInc]

http://www.macrumors.com/2010/07/01/...sue-via-email/

I'm not sure what to say. But what the hell is Steve Jobs playing at? People fork out to pay for the products him and his company sell and he tells someone to relax regarding a fault with their iPhone 4.

LOL.

And people worship him like a god :rolleyes: He's an imbesile, Apple should just chuck him out with an internal civil war.

[xxMATTGxx]

And people worship him like a god :rolleyes: He's an imbesile, Apple should just chuck him out with an internal civil war.

Haha I agree. Shame there an update on this saying: "The final quote was actual written by "Tom" rather than Steve Jobs, according to an update by Boy Genius Report.".

Bit of a shame!!

[Trinity]

Haha I agree. Shame there an update on this saying: "The final quote was actual written by "Tom" rather than Steve Jobs, according to an update by Boy Genius Report.".

Bit of a shame!!

New update says the whole thing was fabricated: http://thenextweb.com/apple/2010/07/...customer-fake/

[HotelUser]

I do hear the guy has some pretty memorable quotes though.

I'm talking about this one:

Pretty much, Apple and Dell are the only ones in this industry making money. They make it by being Wal-Mart. We make it by innovation.

I don't know if it's accurate but I quite liked the Wal-Mart comparison

[Recursion]

[Mathew]

A fault? With an iPhone? What a surprise!

[xxMATTGxx]

To be honest even with the bottom of this faked, I don't think Apple have taken this on like they should of. Telling people to hold it different or to buy a case? :S Surely this is a problem they should of found during testing and sorted it. Or maybe they don't think its an issue but will try and fix it anyway via software update.

Oh and Apple are being sued!

The first iPhone 4 class action suit against Apple and AT&T has been filed today in the United States District Court for the District of Maryland. The lawsuit focus on the antenna design problems, making several claims:

• General Negligence (APPLE and AT&T)
• Defect in Design, Manufacture, and Assembly (APPLE)
• Breach of Express Warranty (APPLE)
• Breach of Implied Warranty for Merchantability (APPLE and AT&T)
• Breach of Implied Warranty of Fitness for a Particular Purpose (APPLE and AT&T)
• Deceptive Trade Practices (APPLE and AT&T)
• Intentional Misrepresentation (APPLE and AT&T)
• Negligent Misrepresentation (APPLE and AT&T)
• Fraud by Concealment (APPLE and AT&T)

[Sameer!]

Omg, this guy is unbelievable...

[GommeInc]

To be honest even with the bottom of this faked, I don't think Apple have taken this on like they should of. Telling people to hold it different or to buy a case? :S Surely this is a problem they should of found during testing and sorted it. Or maybe they don't think its an issue but will try and fix it anyway via software update.

Oh and Apple are being sued!

Too right, if they were being rushed they should of checked a few of the "rushed" products for any problems regarding all the problems mentioned when they were distributed, not just the antenna problem. I don't think I've seen a product flop so much on release date :/

It's not looking good for Jobs, saying people might be in a low signal area when this antenna is meant to make reception better :/