https://help.habbo.com/home
Credit to Claim for showing me this, I can't quite believe how difficult it is to find. Habbo should have at least told people properly (homepage or email)... quite appallingly handled methinks.Important safety information to all users who have used Habbo Help tool!
Cosette May-18 • Important now!
On Thursday, May 12th we noticed an unauthorized access to our Habbo Help tool (http://help.habbo.com). Since then, we have been securing the service and investigating the extent of this access to verify how much customer information may have been accessed.
We now have sufficient evidence to believe that the person(s) behind this intrusion have managed to gain access to view information of some people who had sent a help request through our customer service system. This information includes the players' Habbo user names and email addresses and sent request information as well as responses by our Customer Service Agents. According to our current knowledge, only a potentially small amount of Habbo.com users have been affected by this.
No data outside of the customer service contacts themselves have been accessed or modified. Users who have not used Habbo Help Tool are not impacted by this incident. Information not part of any customer service contact is not impacted.
The Habbo Help Tool is now fixed and can be used securely.
We deeply apologize for this, and as a safety precaution we ask you to do the following:
- Be aware of fake Habbo emails. Habbo staff never asks for personal information, such as passwords or credit card information in emails. If this is done, you can be sure it is a scam! Also, never click on links in emails that you are not 100% sure of!
- If you notice suspicious emails, please inform us via Habbo Help tool that is now safe to use.
- Registered Habbo users should now verify their email address in order to access the Habbo Help Tool. This is an extra safety measure.
We are very sorry for the inconvenience! We are doing our best to keep Habbo Hotel one of the safest online communities, and we also ask you to help us in making that happen!
Kind Regards,
Habbo Staff
What's your view?
Results 1 to 10 of 28
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Habbo Help Tool Hacked - User details compromised
"You live more riding bikes like these for 5 minutes than most people do in their entire lives"
RIP Marco Simoncelli ~ 1987 - 2011
Previous Habbox Roles: Shows Manager, Help Desk Manager, Forum Moderator, Forum Super Moderator, Assistant Forum Manager, Forum Manager, Assistant General Manager (Staff), General Manager.
Retired from Habbox May 2011
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20-05-2011, 01:20 PM #2
Judging by a screenshot another user posted on this forum, it wasn't hacked, just went to the page with the user's tickets.
Don't really trust it now though.
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20-05-2011, 01:39 PM #3
Was it hacked or not? If it was, it's not th best thing for Habbo! I really hope the actual client doesn't get hacked though
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20-05-2011, 01:43 PM #4
Well I am surprised they didn't put this on the front page. It is quite a serious issue.
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the wording of that article makes it seems that someone did something which gained them unauthorised access, so yes I'd guess it was hacked.
"You live more riding bikes like these for 5 minutes than most people do in their entire lives"
RIP Marco Simoncelli ~ 1987 - 2011
Previous Habbox Roles: Shows Manager, Help Desk Manager, Forum Moderator, Forum Super Moderator, Assistant Forum Manager, Forum Manager, Assistant General Manager (Staff), General Manager.
Retired from Habbox May 2011
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20-05-2011, 03:25 PM #6
I've never used help tool anyway
There's another shooting today, and this one was badI'm glad that we all hope and pray, but it takes more than thatWe've been trying, we've been cryingHoping that they will do more than keep lyingI need to believe that people can changeOr else this life has all been in vain
What's the point of fighting if we're fighting for a lie?
I'm not senDing sublimInal messagEs to rule breakers
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20-05-2011, 03:39 PM #7
How appauling that they didn't put this on www.habbo.com, pretty stupid that you only would of known if you played detective for a while.
Always have courage and be kind
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20-05-2011, 03:56 PM #8
- Join Date
- Feb 2008
- Location
- London, UK
- Posts
- 15,747
- Tokens
- 25,786
- Habbo
- Mr-Trainor
Well Ived use the help tool twice in the past month.
I agree that this should be on the homepage.
Not online very often
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20-05-2011, 04:29 PM #9
Fair enough, they made a mistake and they were compromised, but with something as serious as this they should have posted it on the main site to make everyone aware. The main issue in this is the fact that some people can now see emails with usernames, the whole point of Habbo ID was to make it safer to login by making your email private and separate from your username. There will be alot of malicious behaviour to emails because of this and so Habbo should make people more aware.
Habbo have kinda tried to hide this as best they can, they seem embarrased about it, they should not. They have had their security tested and aslong as they rectify the issue and compensate any victims, then they have come out of the other side of the ordeal better, they now have a safer help system.
Shame Habbo seem to be going around things the total wrong way. People criticise if you try and hide something, whereas if you make it in plain public view there isn't as much scrutiny as it's all out there.I've left.I'm back.
~Dan
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20-05-2011, 08:09 PM #10
I don't think it got hacked, is that person even in a senior role and if they have been hacked, thats just stupid, how can Habbo not be secure nowadays.
Will
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